Mark Kirkpatrick

Musings on a wonderful world-wide web. Blog of personal opinions,random access memories :)

A Channels Strategy case study in government

Delivering for the Digital Public Service in New Zealand.

Posted by Mark Kirkpatrick on July 10, 2021

The response to COVID-19 across government digital services

Reflections on the collective response of government agencies releasing information quickly to meet user needs.

Posted by Mark Kirkpatrick on July 21, 2020

Innovation is the opportunity, and the challenge

Promoting innovative ideas and work across the public sector in Aotearoa / New Zealand.

Posted by Mark Kirkpatrick on January 5, 2020

Top 5 principles in digital service delivery across government

Delivering positive impacts for all-of-government in New Zealand.

Posted by Mark Kirkpatrick on July 15, 2019

Helping people navigate the complexities of government

The design and delivery of services that centre around user needs.

Posted by Mark Kirkpatrick on June 20, 2019

'Ok government' - voice of the user

We want to understand better how our content serves voice queries currently and what we need to be doing to improve it.

Posted by Mark Kirkpatrick on September 02, 2018

A Pattern Library proof of concept for New Zealand government

Building a model to develop consistent, quality services,easy to use and reuse.

Posted by Mark Kirkpatrick on July 10, 2018

Firestarters

A first firebreak for New Zealand Government Information Services.

Posted by Mark Kirkpatrick on March 24, 2018

Design for life - a government design system

Creating conditions where people can easily use familiar, tested, trusted patterns interacting with government services.

Posted by Mark Kirkpatrick on December 20, 2017

Collaborating to make data easier to discover and use

Working together to deliver to common goals of making data release and use across New Zealand better for everyone.

Posted by Mark Kirkpatrick on October 9, 2017

Insight - sharing learning and ideas

A regular 30-40 min forum with speakers talking from the government digital services team.

Posted by Mark Kirkpatrick on April 1, 2017

Working through the phases, delivering a new data.govt.nz

Working through the agile cycle as celebrated, promoted by GDS in the UK etc.

Posted by Mark Kirkpatrick on February 12, 2017

A new year, a new zeal (sorry!)

Starting 2017 working with the all-of-government digital services team.

Posted by Mark Kirkpatrick on January 20, 2017

Governance for guidance

Begin to build and promote governance for your digital services.

Posted by Mark Kirkpatrick on June 08, 2016

The language of users

Using tools to engage users on their terms.

Posted by Mark Kirkpatrick on November 30, 2015

Nice sites: London and New York

A monthly look at examples of great experiences and beautiful touchpoints for users.

Posted by Mark Kirkpatrick on October 20, 2015

Dipping into data

Drive user-centricity throughout an organisation by embedding and communicating analytics.

Posted by Mark Kirkpatrick on September 15, 2015

The 'cull' word

Focus on the user, craft content accordingly and engage.

Posted by Mark Kirkpatrick on July 10 2015